Penguin Pay - FAQ

Is there a fee for using PenguinPay?
Yes, there is a $1.50 convenience fee that will be added to your total.

Do you provide refunds?
No. We encourage your student to use the entire amount given to them at the time of the shop.

Does the certificate expire?
Yes. Any unused amount will be included in your school's shop totals.

Can I get cash back?
No. Any unused amount will be included in your school's shop totals.

What forms of payment are accepted?
All credit cards are accepted.

Will my child be able to use the funds instantly?
Yes. The funds will post automatically to the volunteers at the register.

How will my child know if they have money left over or not enough?
The Holiday Shop volunteers will assist your child.

Can siblings use the same certificate?
No. please purchase a certificate for each child since it is tied to their individual homeroom teachers.

Is there a limit to how much money I can load on the certificate?
Amounts are available up to $50, if more is needed, you can purchase a second certificate.

How will the school know my child is using this form of payment?
The volunteers will have a list of students who are using this form of payment.

How far in advance can I purchase a Penguin Pay certificate?
You will be able to purchase certificate as soon as your school sends you the link.

Can I buy a gift certificate for a teacher?
Yes, you can purchase a gift certificate for anyone you wish!

Will my child receive a physical Penguin Pay certificate?
No. You will be able to print out a certificate for each amount purchased.